IDS Technical Support options
At IDS we know that getting technical support and Training on Security products is almost as important as the products themselves. At IDS there are a number of Technical support and training options and services we offer our customers;
- A dedicated national Telephone Technical Helpdesk for the first level telephone trouble shooting and how to instructions.
- As an additional service should the Technical Helpdesk been unable to resolve the technical problem, the issue can be escalated to the local branch for localized support.
- All IDS product manuals, guide, software and firmware can be downloads from this website (website registration required)
- Free Instructor Lead Training at anyone of our seven branches around South Africa, with an online booking system.
- Free, for IDS customers, online training courses with certification.
- Now on the IDS Website Sid’s Support Forums give accesses online to IDS Product FAQs, Tips and Tricks, plus products update notices. You can even subscribe to one or more Forum categories to automatically receive email notices of new posts.