Technical Support

Technical helpdesk

We offer countrywide support via our Technical helpdesk on 0860 705137. The Technical Helpdesk contact number is a Sharecall number, so we offer countrywide support for the cost of a local call.

If you are calling from outside of South Africa, the Technical helpdesk can be contacted on +27 31 705 5881.
The IDS Technical helpdesk is available to assist with first level troubleshooting on all installations of our products to IDS registered installers.
Below are some examples of what we can help you with via our Technical helpdesk:
  • Locations and values
  • Quick programming
  • Zone programming
  • Enabling of the dialer
  • Programming of the event driven programmable outputs
  • Switching between stay profiles
  • Defaulting receiver
  • Learning remote to receiver
  • Basic fault finding
  • CCTV fault finding
Please note the Technical helpdesk opening times have changed and telephone support is now available from 8:00am to 5pm, Monday to Friday. An exception of Thursday when the opening hours will be 8:30am to 5pm, to allow the Technical helpdesk team members to all attend an internal training session.

As an additional service should the helpdesk be unable to resolve the technical problem, the issue can be escalated to the local branch for localized support.

Submit Your IDS Technical Query