How and why will ASSA ABLOY use your personal information?

Why do we process this personal information?

What is the legal basis for such processing?

To provide you with the information you request via the website.

 Using your personal information in this way is necessary for us to respond to your request.

To set up and manage your account, for example by sending you password reminders or notifications of changes to your account details.

Using your personal information in this way is necessary for us to provide you with an online account.

To allow you to access some of our social media platforms or services.

Using your personal information in this way is necessary for us to improve your online experience.

To fulfil your order where you have made a purchase from this website or otherwise, to provide you with products or services, and notifying you about important changes to these services, products or offerings; to contact you about sales and as a part of our customer relation procedures.

Using your personal information in this way is necessary for us to perform our contractual obligations where you have placed an order on this website.

To keep your payments safe and secure and protect the security of our website.

It is in our legitimate interests to process personal information to keep our customers' payments secure, prevent fraud and protect our website from cyber-attacks.

To carry out statistical analysis about the use of the website to better understand how our website is used and make improvements.

It is in our legitimate interest to look at this information to understand how our website is being used, and to manage and improve it. Since no sensitive personal information will be processed and the processing is limited, we have concluded that our legitimate interest to conduct the analysis and improvements takes precedence over your privacy interest. 

To send you communications about relevant products or services which may be of interest, in accordance with your marketing preferences.

We will only send you marketing materials where we have your consent. 

To offer you guided sales tools to assist you with selecting the correct product or service.

Using your personal information in this way is necessary for us to respond to your request.

To comply with legal, auditing, operational or recordkeeping requirements to which we are subject, such as tax or financial reporting requirements.

Using your personal information in this way is necessary for us to comply with our legal obligations.

To obtain services, products or offerings from you.

We process information to give effect to a contract between us for the supply of goods and services.

To detect and prevent fraud and money laundering and/or in the interest of security and crime prevention.

In it in our legitimate interests and in public interest to prevent fraud and other crimes.

To assess and deal with complaints and requests.

It is in our and your legitimate interests to ensure we deal adequately with complaints.

For operational, marketing, auditing, legal and record keeping requirements.

It is necessary to comply with legal obligations or in our legitimate interests to do so.

To verify your identity.

It is in our legitimate interests to know who we are dealing with.

To transfer or process your personal information outside of the Republic of South Africa to such countries that may not offer the same level of data protection as the Republic of South Africa, including for cloud storage purposes and the use of any of our websites.

It is in our legitimate interests to use cloud storage, operate websites, transfer information to entities in our group and other services provides.

To comply with lawful requests for information received from local or foreign law enforcement, government and tax collection agencies.

It is mandatory to comply with obligations under local law and in the interests of foreign law enforcement and the like to comply with foreign laws.

To conduct market research and providing you with information about ASSA ABLOY’s products or services from time to time via email, telephone or other means (for example, events).

It is in our legitimate interests in order to improve our offering.

To record and/or monitor your telephone calls and electronic communications to/with ASSA ABLOY in order to accurately carry out your instructions and requests, to use as evidence and in the interests of crime prevention.

It is in our legitimate interests to have records of telephonic conversations for operational, recordkeeping and evidentiary purposes.

Where you have unsubscribed from certain direct marketing communications, to ensure that we do not sent such direct marketing to you again.

We process this information to give effect to your right as data subject to opt out from direct marketing.

To disclose your personal information to third parties for reasons set out in this privacy notice or where it is not unlawful to do so.

It is in our legitimate interests or those of third parties to share information where it is lawful to do so.

To monitor, keep record of and having access to all forms of correspondence or communications received by or sent from ASSA ABLOY or any of its employees, agents or contractors, including monitoring, recording and using as evidence all telephone communications between you and ASSA ABLOY.

It is in our legitimate interests to have records of communications for operational, recordkeeping and evidentiary purposes.

To prevent and control of any disease.

It is in public interest and in your and our legitimate interests to do so.

How we collect information

You may provide personal information to us either directly or indirectly (through an agent acting on your behalf, or an introducer), by completing an application form for our products and services or requesting further information about our products and services, or by providing a quotation or tender, whether in writing, through our website, over the telephone or any other means.