IDS Technical Support options
At IDS we know that getting technical support and Training on Security products is almost as important as the products themselves. At IDS there are a number of Technical support and training options and services we offer our customers;
- A dedicated national Telephone Technical Helpdesk for the first level telephone trouble shooting and how to instructions.
- As an additional service should the Technical Helpdesk been unable to resolve the technical problem, the issue can be escalated to the local branch for localized support.
- All IDS product manuals, guide, software and firmware can be downloads from this website (website registration required)
- Free Instructor Lead Training at anyone of our seven branches around South Africa, with an online booking system.
- Free, for IDS customers, online training courses with certification.